Good agents are difference-makers - don’t lose them!
Your agents on the front-line, speaking with your customers and prospects, are critical to your success. So, what are you doing to hire and retain the best?
Attracting top agents is difficult, competitive and costly. With lower unemployment rates, agents are more selective with their choice of employer. How does the loss of your star agents impact your business? It costs you money and time!
It’s expensive to recruit, hire and train new agents. In addition, there are less tangible costs. For example, the loss of the relationship your agent has built with key customers. Plus, there is a risk that the new hire will not perform as well as the agent you lost. Worse, a new hire can quit shortly thereafter, leaving you to start over again.
How do you attract, retain and reward top agents? If compensation is equal, top agents look to soft benefits to choose between opportunities. One major incentive is the option to telecommute. A recent survey found that 25% of employees would change companies if the new company offered a telecommuting alternative.
It’s easy to see why. Telecommuting eliminates the time, stress, and above all, the cost of coming into work everyday. On average, it can save a commuter $6,700 per year. Studies show that work-from-home agents are 26% more productive, have 10% greater job satisfaction. Companies with at-home programs have seen their employee retention rates soar by as much as 22%.
Sure it’s a good concept, but to execute it properly you need the right partner. At-home agents must sound like they are in the same call center. Calls must be routed reliably with great tools for quality monitoring and reporting. In addition, you will need outstanding support to succeed.
Telax Hosted Call Center routes your calls to any phone, anywhere with the crystal clear voice quality your clients expect. A trusted partner since 1999, Telax provides the tools, reports and support required to hire, retain and reward top agents with a work-from-home program. Call Telax today and learn more about the benefits of at-home agents.