TORONTO, July 30, 2009 – The General Services Administration (GSA) Federal Acquisition Service announced this week that the GSA would renew its contract with incumbent provider Telax Hosted Call Center for a solution servicing the Chicago-based contact center run by the Fleet Management Division. The division manages rental vehicles for the GSA offices and other government agencies at the municipal, state and federal levels.
The U.S. GSA aims to select the “least expensive, technically acceptable solution” when choosing providers. Key features of the Telax proposal were the FFP (Firm Fixed Price) cost model and the ease of adoption and use. The GSA is a leader in promoting teleworking solutions across its many divisions.
The contract for the cloud-based call center solution provided by Telax runs from August 1, 2009 with four option years annually after July 31, 2010. Telax has secured 100% of the American and Canadian government contracts that it has bid on in 2009.
About the U.S. General Services Administration:
Founded in 1949, GSA serves as a centralized procurement and property management agency for the federal government. GSA manages more than one-fourth of the government’s total procurement dollars and influences the management of $500 billion in federal assets, including 8,300 government-owned or leased buildings and 170,000 vehicles. GSA helps preserve our past and define our future, acting as a steward of more than 420 historic properties, and as manager of USA.gov, the official portal to federal government information and services. GSA’s mission to provide superior workplaces, expert technology solutions, acquisition services, purchasing and e-travel solutions and management policies, at best value, allows federal agencies to focus on their core missions.
About Telax Hosted Call Center:
Telax Hosted Call Center is Canada’s leader in hosted call center solutions. Based in Toronto, Ontario, Telax has been delivering cloud-based call center solutions to public and private sector clients across North America since 1999. Our products leverage hosted technology to improve efficiency and reduce costs, so that our clients can focus on their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.
Contact:
Allister Quinteros
Phone: +1 416.207.0112 (x830)
Email: allister@telax.com