CDC Director Richard Besser, MD confirmed at a recent H1N1 swine flu briefing that “What has been seen with previous outbreaks is flu goes away in the summer. But during the winter flu spreads better, so the virus could go away and come back.” He added that “this period before fall is critically important for community preparedness should [the] virus come back in severe form.”
And that’s not all. A recent article in the Globe and Mail highlighted that “many provinces have passed updated health acts in recent years” giving them the power to take whatever steps necessary to curb a pandemic. That could go so far as to include quarantining schools, day cares and other centers where people gather, like offices.
Public health issues are a relatively new problem for businesses. Few managers have ever had to consider the impact of widespread school closures on employees with children, or worst-case scenarios like wholesale office quarantines. Emergency preparedness doesn’t have to be costly or complicated, but it needs to be addressed.
Pre-empt issues by having a plan and the supporting technologies required to implement it. Because flu viruses are transmitted by close contact, make sure that large offices aren’t as vulnerable to shut down by breaking them into smaller groups. Look at work-from-home strategies for your key teams or call center operators.
Applications like Telax Hosted Call Center offer functionality that ensures productivity isn’t affected by distributed workers. In fact, one of our customers decided to use satellite offices and remote workers during the 2003 SARS crisis and never went back.
In an age where the technology is available to avoid service interruptions, customers will not tolerate a of lack preparedness from their key providers. A lesson some businesses unfortunately have to learn the hard way.
For more information on how Telax Hosted Call Center achieves business continuity for its private and public sector customers across North America, contact us.
Interesting article… similarly echoed in this article: http://ca.news.yahoo.com/s/afp/090812/canada/health_flu_canada_business
Mario Perez story is so inspiring, I am also founder of Nurture World solutions Ltd. (www.nurture-world.com) and I must say most of this companies are born from humble beginnings and out of ones personal life experiences.
I was born and raised up in Nairobi Kenya from a very humble family. Growing up in Africa has never been easy as a young entrepreneur life slapped me with all sorts of challenges. ever since my teenage years I had always had wild ideas and I always had an eye for solutions where I found my peers to have had difficulties. Even adults would consult me for solutions and to date the trend seems the same as I have come up with strategies that have helped companies like Urban BPO , Afrilink , Beeline,Comlines and Nurture World maintain a competitive edge in the industry.
I remember my first Job as a computer lecturer at a local college after graduating my IT course, I moved to my 1st callcenter experience at Kencall a US based Callcenter in Nairobi Kenya as an agent.
my performance cot the attention of Management sub management even the CEO Eric Nesbitt, that so me rise through the ranks and ended up as a Project Analyst within 3years, but that was just the beginning of my challenges yet. considering the upward spike on my bank account I desided to settle down and have a family with my now lovely wife Joan and Son Tyrone. but before Tyrone came to the picture one Day I got the best news of My life…. Joan was expecting and unfortunately the next Day I got Bad news from Kencall that they were scalling down & I was also affected thus lost my Job.
That was the worst experience of my life thinking about the responsibility of having a baby without a Job. I always believed as long as I am not abandoned in outer Space and that My 2 feet are touching the earth…. anything is possible.
I ventured into my 1st business starting up a travel agency focusing for schools and colleges. I was organizing school trips, camps and adventures.
one day when I had my biggest boom in my new business half the money I had in cash budgeted for the trip was stolen while I had a whole 23 team of adults at Mombasa. I had to use up all my reserves and accumulated capital to bail out the situation, subsequently taking me and my business back to stone age.
I never gave up hope, and my desire to give my wife and Son a better life drove me to redesign my thoughts back to B.P.O where Nurture World was born to what it is Today.
Passing on My vision of consistently getting the Job Done while nurturing Excellent relations (company slogan) to our current team of 194 employees I must say I am proud to have created an impact in 194 peoples, Families and communities who respect what we do while delivering quality service to our clients, while giving back to the planet. we plant one tree for every $1000 made.
I believe by bringing together like minded people with new ideas we can elevate this industry greater heights. lets not Say the Sky is the limit we should say Milky way is the limit.
I would really like to get in touch with Mr. Mario Perez to channel some ideas to the right people.
please reach me at r.jerry@nurture-world.com
Tel: +254714959791
Regards,
Jerry
This is a good post although the layout of the site is slightly off in Chrome and in IE6.
good read