A report recently released by Mercer LLC found that businesses surveyed struggled significantly with a number of H1N1-related issues in 2009. Taras Kapanaiko, VP Operations of Toronto-based software firm Telax Hosted Call Center, confirms that in 2010, businesses should look to cloud computing to provide solutions.

TORONTO, December 31, 2009 — A survey report released late last week by global HR leader Mercer LLC found that the number of companies expecting employee illness to have an adverse effect on business grew steadily in 2009. Telax Hosted Call Center VP Taras Kapanaiko commented on the report today, confirming that cloud computing provides the answer to the widespread business continuity issues emerging in the wake of H1N1.

The Mercer survey report outlined that many companies are committed to implementing “telecommuting options for employees if there is an H1N1 outbreak,” a solution that cloud computing makes all the more viable confirms Kapanaiko. “In order for the efficiency of a shared office to be transferred to the employee home, certain technologies are required to keep people connected. Cloud computing allows users an incredible amount of functionality with as little as access to a web browser.”

The Telax VP went on describe how, during the SARS crisis, a Telax client implemented a remote working strategy for its employees, and never went back. “Not only does remote working alleviate the business continuity concerns associated with pandemics, it also delivers added efficiency. It’s a highly sought after perk for in-demand professionals. Viable remote working solutions should be a 2010 resolution for every company.”

The Mercer report listed business continuity as one of the top concerns among employers surveyed. The U.S. Centers for Disease Control and Prevention has estimated that more than 9,800 people have died and 213,000 more have been hospitalized as a result of H1N1 flu in 2009.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Burberry, CI Investments, Globalive Communications, Health Canada and the U.S. General Services Administration, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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Contact:

Koray Parmaks
Phone: +1 647.277.1020
Email: koray@telax.com

To print, download or send this press release to a colleague, visit the PRWeb version: http://www.prweb.com/releases/2009/12/prweb3393534.htm

CALGARY, October 20, 2009 – Western Canada’s largest school board, the Calgary Board of Education (“CBE”), launches Telax Hosted Call Center this week to support the growing service demands on its IT Department Helpdesk. “We’re very excited about having CBE as a customer,” said Telax founder and CEO, Mario Perez. “Our solution brings a lot of value to non-traditional call center spaces like this one.”

The 24-month contract was secured by Telax following a successful bid in response to a Calgary Board of Education RFP, which closed on March 12, 2009. The RFP stressed the importance of scalability, reliability, location portability and features.

The CBE, which boasts an annual budget of $940 million, precluded hardware-based solution providers from responding to the RFP, indicating that it was seeking “a hosted solution” and that all solution-specific equipment should be “owned, hosted and maintained by the service provider.”

The contract for the cloud-based call center solution provided by Telax runs for 24-months with multiple subsequent option years. Telax secured a similar contract earlier this year with the Dallas Independent School District, the 12th largest school district in the United States. 

About the Calgary Board of Education:

The Calgary Board of Education (“CBE”) is the largest school board in Western Canada serving approximately 100,000 students from early childhood education through to Grade 12. In addition, the CBE serves adults through Chinook Learning Services. The organization employs over 10,000 full time and temporary staff with programs operating from over 218 schools and buildings. The annual operating budget for the CBE is approximately C$940,000,000. For more information, visit the Calgary Board of Education on the Web at www.cbe.ab.ca.

For media inquiries, contact the CBE Communications Department at +1 403.819.2317.

About Telax Hosted Call Center:

Telax Hosted Call Center is Canada’s leader in hosted call center solutions. Based in Toronto, Ontario, Telax has been delivering cloud-based call center solutions to public and private sector clients across North America since 1999. Our products leverage hosted technology to improve efficiency and reduce costs, so that our clients can focus on their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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Contact:

Koray Parmaks
Phone: +1 647.277.1020
Email: koray@telax.com

Telax Hosted Call Center today announced the release of a free screen-pop for any edition of Salesforce.com.

The Telax screen-pop for Salesforce.com can save an average of twenty seconds per call by delivering real-time customer data to agents just before the call arrives. The free screen pop for salesforce.com can be enabled using information automatically collected by the IVR, the caller ID information or information inputted by the caller, like a helpdesk ticket number, for instance.

Until now, the screen-pop feature for Salesforce.com had only been provided by vendors for the two premium editions of Salesforce.com: Enterprise and Unlimited and required the installation of CTI connector software. The feature also required the Salesforce.com API. Telax has now enabled the screen-pop for free, with no additional software required, for ANY edition of Salesforce.com.

To enable your Telax Hosted Call Center with free screen pop for any edition of Salesforce.com please contact your account manager or request a free demo now.

The latest version of Telax’s industry-leading Call Center Agent software is now available in both French and Spanish. The application, praised by customers for its intuitiveness and continually evolving functionality, is currently used in three continents by tens of thousands of users.

“This is truly a global product,” explained Telax founder Mario Perez. “Releasing the Agent software in French and Spanish is just the first step. We are working towards making our cloud-based applications available in every major language. The demand exists and more importantly, our vision isn’t limited to North America.”  

TORONTO, August 17, 2009 – Telax Hosted Call Center today formally welcomed new VP Operations Taras Kapanaiko. Mr. Kapanaiko, who began work in his role on April 1, 2009, is responsible for all company operations as well as strategic planning and business development with a focus on technology.

“Taras brings a wonderful entrepreneurial spirit to Telax,” said Mario Perez, President and founder of Telax Hosted Call Center. “With his extensive experience in telecom, I can’t imagine anyone more well-suited to this role. Telax is growing quickly and we need people like Taras who have the experience, integrity and vision to see it through.”

Taras Kapanaiko has worked in network engineering and business development in the Canadian telecommunications industry for more than 15 years. For the last two years, Taras was the VP Network Engineering for Yak Communications, a division of Globalive Communications Corp. Prior to that, he co-founded 450TeL Communications Inc., a Toronto-based dial-around and dedicated long distance carrier. He was also the CTO and VP Network Operations for Yak Communications Inc. (previously Nasdaq “YAKC”) from 2004 to 2007, a period where the company experienced extreme revenue growth from $15 to $100 million.

Kapanaiko commented: “There are a lot of reasons why I joined Telax but foremost among them is the core business model. Telax is leveraging cloud computing to offer a hosted service that has real global potential. I like the pace; I like the people and core values. This is a very exciting growth opportunity.”

About Telax Hosted Call Center:

Telax Hosted Call Center is Canada’s leader in hosted call center solutions. Based in Toronto, Ontario, Telax has been delivering cloud-based call center solutions to public and private sector clients across North America since 1999. Our products leverage hosted technology to improve efficiency and reduce costs, so that our clients can focus on their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

Contact:

Koray Parmaks
Phone: +1 416.207.0112 (x820)
Email: koray@telax.com

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To print, download or send this press release to a colleague, visit the PRWeb version: http://www.prweb.com/releases/2009/08/prweb2749404.htm