WALTHAM, MA - January 14, 2010 - Telax Hosted Call Center has been certified as a Top 20% Performer based on the Past Performance Evaluation survey responses of its reference customers. Telax Hosted Call Center’s PPE score of 95/100 demonstrates outstanding overall customer satisfaction relative to similar companies.
About the Past Performance Evaluation (PPE) Program
Each year, Open Ratings helps thousands of companies secure contracts with large purchasing organizations such as the GSA by verifiying their performance with Past Performance Evaluations (PPEs). The customer satisfaction metrics that are evaluated include:
•Reliability
•Cost
•Order accuracy
•Delivery/timeliness
•Quality
•Business relations
•Personnel
•Customer support
•Responsiveness
The PPE score is based on the survey feedback of between four and twenty verified references. The Top 20% rating is relative to similar companies during the same time period.
To Obtain the Detailed PPE Report
To obtain a copy of the PDF PPE report for Telax Hosted Call Center, please visit https://prod.openratings.com/certified/index.pl?page=duns&orderid=1396517.
About Open Ratings:Open Ratings is a leading provider of software, services and information for proactive supply management. Open Ratings solutions help companies to lower costs, reduce risks and increase profitability by reducing supply management costs and improving supply management initiatives. At the core of Open Ratings solutions is patent-pending predictive technology that provides advance notice of supplier performance and financial stability problems. For more information, visit Open Ratings on the Web at http://www.openratings.com.
To learn more about the Open Ratings Certified PPE program, go https://prod.openratings.com/certified/index.pl?page=about.
About Telax Hosted Call Center:
Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Burberry, CI Investments, Globalive Communications, Health Canada and the U.S. General Services Administration, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.
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Contact:
Koray Parmaks
Phone: +1 647.277.1020
Email: koray@telax.com