We continually look to innovate and improve on our solution and are excited to announce that with Telax Hosted Call Center, you can now benefit from native IP termination. What’s that, you ask? Well…
Native IP termination basically means that instead of using hard phones, your agents can rely on softphones registered to Telax and there is no need for third-party IP provider to offer termination. You now have a way to receive IP calls using Telax’s network agnostic offering. That means you’ll have multiple networks at your fingertips, in addition to the regular old public switched telephone network (PSTN).
There are many advantages to native IP termination. For one, you’ll be easily able to point your calls to another data center in the case of an outage. It also means that agents need as little as a headset and an Internet connection to answer customer calls and make outgoing calls as well.
And because this new functionality is native to Telax, it means your calls will be going straight from us to you, with no additional players to add cost or complexity.
To enable your Telax Hosted Call Center solution with presence support please contact your account manager or request a free demo now.