Well Telax Hosted Call Center, of course! We’re excited to announce that Call Centers for Dummies, 2nd Edition is now available for purchase.
The book’s authors (Real Bergevin, Afshan Kinder, Winston Siegel and Bruce Simpson), in their infinite wisdom, chose to consult a number of leaders in the call center industry and Telax Hosted Call Center was among them.
Call Center for Dummies, 2nd Edition
The book aims to provide a “fast and easy way to improve call center management and response.” Coincidentally, Telax Hosted Call Center is a fast and easy way to improve call center management and response. Read one of our case studies or check out a demo. Anyway, if you’re wondering what we contributed to the publication, remember that copies are available online and in major bookstores.
Hint: Our bit comes after page 200.
Happy reading!