Remember “Video Killed the Radio Star”? It was the 1979 hit by The Buggles. They sang about the golden days of radio and how the advent of television cut a singer’s career short. Television changed a lot of things. The Internet changed everything. What will the impact be of video communication be? Will businesses widely adopt the technology for customer support? Will those who don’t adapt quickly lose a competitive advantage? And what about social media, what will the synergies be?
Videoconferencing has already had a major impact on the banking industry: banks have leveraged the technology to build protifable and efficient relationships with new customers, all from the comfort of head office. The legal and media relations industries have also benefited widely from cost savings achieved through video. What will this mean for your industry?
Why all the questions? Well, we’ll be releasing video soon (subscribe to our RSS feed to stay tuned) and we want to know how feel about it. Check out these quick polls and feel free to leave a comment. We’d love to hear from you!
Tags: hosted call center, new feature, social media, video chat, video support, videoconferencing