The Telax Hosted Call Center solutions is continually expanding and adding new features. This latest addition to the suite is one that we’re very excited about. We are heralding a new era in business intelligence: workforce analytics. This new module, which monitors user desktop activity in such a way that information can be aggregated, manipulated and seen in a dashboard format, will allow you to make optimal decisions about resource allocation. Are employee hours aligned with corporate priorities? It’s the type of essential question that you’ll be able to answer thanks to workforce analytics. Get in touch with us to learn more.
Tags: business intelligence, dashboard, features, hosted call center, telax labs, workforce analytics