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Telax Welcomes New VP of Channel Sales, Sam Sharkawy

Thursday, September 2nd, 2010

New sales leader for Telax Hosted Call Center hails from Metaswitch

TORONTO, September 2, 2010 — Telax Hosted Call Center today introduced new VP of Channel Sam Sharkawy. Mr. Sharkawy, who began work in his role in late July 2010, is responsible for developing new sales channels for Telax Hosted Call Center solutions with a focus on carrier sales.

“Not only does Sam bring a career’s worth of experience in telecom to the table, he also brings a deep knowledge of the carrier environment, particularly in the case of Metaswitch,” said Mario Perez, President and founder of Telax Hosted Call Center. Sharkawy worked at Metaswtich for 4 years, first as a sales engineer and later as Inside Sales Manager. Perez further commented, “We are in an intense growth stage and are very happy to have Sam on board to drive that growth within new channels.”

Mr. Sharkawy is an engineer and holds a Master’s degree in Engineering from Queen’s University. He is also a member of the Professional Engineers of Ontario. Prior to leading inside sales for Metaswitch, he worked as a Sales Engineer for Tekelec and Lucent Technologies and also spent a number of years with IBM Network Services.

“My main motivation for joining Telax was the people. I’ve known the VP Operations, Taras Kapanaiko, for some time and he’s incredibly customer focussed. This is a great team,” explained Sharkawy about his recent move to Telax. “The other motivating factor was technology that we have here at Telax. Cloud computing is becoming a major part of the ecosystem for telecom and information services and I look forward to being part of that change.”

One of Sam’s first challenges will be to spearhead Telax’s presence at the upcoming Metaswitch Forum. In addition to being a telecom sales specialist, Sam also plays a mean blues guitar. As part of the Telax Hosted Call Center team, he lives and works in Toronto, Ontario.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Industry Canada, the Office of the Commissioner of Lobbying, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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ecobee to Maintain Industry-Leading Customer Service During G-20 Summit with Telax Hosted Call Center Solution

Tuesday, June 15th, 2010

Remote working capabilities offered by Telax to ensure business continuity for the award-winning green technology firm based in downtown Toronto

TORONTO, June 15, 2010 – Telax Hosted Call Center, North America’s leader in hosted call center solutions, today announced their partnership with ecobee. ecobee is an award-winning green technology company that provides energy management solutions for both residential and light commercial applications. ecobee chose the Telax solution to help manage their industry-leading customer service. Located in the heart of downtown Toronto, ecobee will rely on the solution to maintain its customer service levels during the upcoming G20 summit, which promises to be highly disruptive to local businesses.

“We are committed to providing our customers with exceptional support at all times,” explained Stuart Lombard, President & CEO, ecobee. “We’re committed not only to maintaining industry-leading service standards, but also to choosing greenest ways to run our business. Using a Telax solution for our customer service team allows us to achieve both.”

“ecobee does highly innovative work in an important sector, we’re very excited to be working with them,” said Telax President and founder Mario Perez. “The timing is great too: many businesses aren’t nearly as prepared as ecobee to maintain service levels during this disruptive period.” Telax Hosted Call Center delivers a similar solution to a host of large public sector groups including the GSA and Health Canada.

Businesses located in downtown Toronto are already feeling the impact of the upcoming G-20 Summit as construction continues on a massive security fence, resulting in road closures and heavy traffic. Mayor David Miller, in a statement earlier this month, urged Toronto residents to avoid downtown during the Summit which runs from June 25th to 27th.

About ecobee:

ecobee, founded in 2007, delivers intelligent conservation solutions for real people. The company is building its product platform around The Leadership in Energy and Environmental Design (LEED) Green Building Rating System™. ecobee’s products are sold for use in single family homes (new and retrofitted), multi-family dwellings and light commercial properties. For more information, visit http://www.ecobee.com.

Contact: Jessica Dolmer, jessica@ecobee.com, +1 416.987.1024

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Burberry, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit www.telax.com. For the latest Telax news, visit www.telax.com/category/news.

Contact: Koray Parmaks, koray@telax.com, +1 647.277.1020

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Telax Founder Meets with Canadian Prime Minister, Mexican President

Thursday, May 27th, 2010

Stephen Harper holds first ever meeting with national delegation of influential Hispanic Canadians:

OTTAWA, May 27, 2010 – Telax founder and President Mario Perez, along with other past winners of the 10 Most Influential Hispanic Canadian Awards, will attend a private meeting today in Ottawa with Prime Minister Stephen Harper. According to Mauricio Opsina, Director of the Canadian Hispanic Business Association, this is the first time that a formal national delegation of influential Hispanic Canadians meets with the Prime Minister.

“I’m honoured to meet Prime Minister Harper. This is a wonderful opportunity for the Hispanic business community in Canada and for me personally,” shared Mario Perez. The delegation will also meet with Mexican President Felipe Calderón prior to being featured at a luncheon and evening reception hosted by the Canadian Foundation for the Americas (FOCAL) and attended by a number of Ambassadors, Members of Parliament and media.

The 10 Most Influential Hispanic Canadians Award Program is organized by the Candian Hispanic Business Association (CHBA) with the support of Scotiabank, FOCAL and the Canadian Council for the Americas. For more information on the CHBA or the Award Program, visit www.HispanicBusiness.ca.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Industry Canada, the Office of the Commissioner of Lobbying, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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For more information or to arrange an interview, please contact:

Koray Parmaks
+1-647-277-1020
koray@telax.com

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Canada’s Largest National Co-op Direct Mail Provider Launches Telax Hosted Call Center Solution

Wednesday, May 12th, 2010

Open & Save improves efficiency, business intelligence with innovative use of cloud-based Telax solution.

TORONTO, May 12, 2010 — Open & Save today announced the implementation of a Telax Hosted Call Center solution at its busy corporate headquarters in Scarborough, Ontario, home to over 160 employees. The cloud-based call center solution will assist the direct mail giant in more efficiently tracking its inbound call volume, managing its national sales team and improving business intelligence.

“The reports that I can generate with Telax Hosted Call Center are invaluable. They give me a great deal of visibility into the response rates of my campaigns,” explained Open & Save Marketing Director Andrew Boone. Mr. Boone added, “The solution is also a great tool for distributing inbound leads and managing our national sales team.” In addition to comprehensive reporting, Open & Save also benefits from the automatic recording of all its calls.

“We are very excited to implement this non-traditional solution for Open & Save. They are a forward-thinking company that truly understands the value our platform will bring,” commented Mario Perez, Telax founder and President. “Because our technology fills an important need while remaining very affordable, we’re seeing more and more adoption by businesses outside the call center industry.”

About Open & Save:

Based in Toronto, Open & Save is Canada’s largest national co-op direct mail provider, frequently distributing to 98% of Canadian households. For over 28 years Open & Save has helped small and medium-sized business achieve growth and success by designing, printing and distributing low-cost direct mail pieces. With a dedicated team of more than 160 employees, Open & Save is a 100% Canadian owned and operated. For more information on how Open & Save can help you grow your business, visit www.openandsave.com.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Burberry, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the web at www.telax.com. For the latest Telax news, visit www.telax.com/category/news.

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Contact:

Koray Parmaks
+1 647.277.1020
koray@telax.com

To print, download or send this press release to a colleague, visit the PRWeb version: http://www.prweb.com/releases/open-and-save/hosted-call-center/prweb3906614.htm

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California Courts Administration Selects Telax Hosted Call Center as Provider of Choice

Friday, April 9th, 2010

Toronto-based software firm secures 24-month contract for hosted call center services thanks to successful bid in highly competitive RFP

LOS ANGELES, April 9, 2010 – The Office of Court Construction and Management of the Administrative Office of the Courts of California announced this week that it had selected Telax Hosted Call Center as its provider of choice for hosted call center services. “We’re very excited about having the California Courts Administration as a customer,” said Telax founder and CEO, Mario Perez. “Our solution is a great fit for government call center spaces like this one.”

The contract was secured by Telax following a highly competitive RFP process, which closed on March 12, 2010. The RFP stressed the importance 24/7 live technical support, service levels and fixed pricing. The California Courts Administration precluded hardware-based solution providers from responding to the RFP, indicating that it was seeking “a hosted call center solution provider”.

The contract for the cloud-based call center solution provided by Telax runs for 24-months with two subsequent option years. Telax has recently secured a slew of similar contracts with a variety of governmental agencies including the 12th largest school district in the United States, Dallas Independent School District.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Burberry, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

Contact:

Koray Parmaks
+1 647.277.1020
koray@telax.com

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