The 3rd Call Center Summit for Financial Services kicks off today in Dallas, Texas. Our own Koray Parmaks is scheduled to host a session on Tuesday entitled: Export the Contact Center up the Value Chain: Managing Beyond Traditional Queues. While we all look forward to that, there are a number of other interesting components in this year’s summit as well.
Technology evolves so much each year that when industry experts get together for an annual event, there is much to catch up on. Koray’s session on utilizing contact center software outside of just the contact center will show companies how they can make the most out of their software by using it in areas they haven’t thought of using it before. There will also be workshops on how to retain employees and seminars on how to make the customer experience as comfortable as it can be, leading to higher retention rates of them too. As you might expect, new technologies will be a big part of the summit with a variety of items scheduled throughout the summit.
The conference is being managed by Customer Management, a division of IQPC, who aside from conferences, host webinars and online events as well. On this summit’s webpage, there is a interesting survey. One of the questions asks what is the main concern call center executives will face in 2012. The majority of people chose empowering employees to drive business results. Koray’s session on Tuesday will deal with exactly that; staff outside the contact center using contact center software to better manage their time and tasks, empowering them to drive the business forward.
Conferences and seminars are excellent ways to not only demonstrate what we at Telax can do for other companies, but we also look forward to learning what other companies have to teach us. Without doubt, the 3rd Call Center Summit for Financial Services will allow us to do both.
Tags: customer management, financial services, iqpc, koray parmaks, telax, telax hosted call ceter