We here at Telax are so excited about a new trend in customer care and team management that we’ve decide to host a free webinar. We’ll be focusing on how one of our customers was able to increase their efficiency by 25%! The 45 minute webinar will take place tomorrow, Wednesday December 7th at 2pm. You can register for the webinar here, and you can keep reading this blog to learn more about what we’ll be talking about.
The webinar will look at a real-life case study of CI Financial, who uses the Telax Hosted Call Center solution. CI realized that 25% of their customer interaction was happening outside of the contact center, and as you know, customer interactions that happen away from the contact center can’t be measured or managed. One quarter of your business is far too much to slip through the cracks.
Once the issue was identified, it was easy to correct, and CI Financial’s IT department implemented the fix by leveraging technology they were already using. That means not only was a significant problem solved, but it was solved without needing to add additional resources. You can understand why we’re eager to share these results, and in this day and age, what better way is there to share information than through a webinar.
CI’s solution immediately improved management in all areas of their contact center, and they saw an instant increase in productivity. Moving further up the ladder, senior executives saw a huge improvement in the business intelligence they were receiving, making their decision-making support far easier to provide.
In the end, multiple levels of CI were positively affected, and we want to share that information with as many people as possible, so sign up for our free webinar today!
Tags: business continuity, contact center, customer care, customer interaction, hosted call center, it department, team management, telax, telax hosted call ceter, webinar