Disaster recovery used to be so complicated and expensive that many companies either didn’t do it properly, or they didn’t do it at all. Companies were willing to roll the dice that a disaster wouldn’t happen to them, but the truth is that fire and other unpredictable disasters do happen. Here at Telax, we help our clients bypass the difficulties that surround disaster recovery plans. This week’s Feature Friday topic on the Telax blog is, yep, disaster recovery.
Redundancy was once a scary word. It meant complicated failsafe systems, expensive hardware, and alternative sites for data centers and contact centers. While redundancy will never go away, it doesn’t have to be nearly as complicated and costly as it once was. That’s one of the significant advantages of choosing a hosted solution for your contact center management.
Our clients let us manage much of the disaster recovery process. We provide the data center and all the redundancy that is required to make sure your contact center is operational if we experience a disaster, but we also go beyond just supporting our own hardware.
Those that use the Telax Hosted Call Center solution are also assured that if their contact center experiences problems, we’re here to make sure their business remains unaffected. If you’ve been following our Feature Friday blogs, you might remember a Friday we discussed call re-routing. It’s a concept that will help your company continue to do business as usual in the event of a disaster.
If the worst happens and your contact center is out of action, we can route the incoming calls to another location, whether it be a back-up contact center, your agent’s homes, or even their cells phones. Not every end customer is going to be sympathetic to your company as you suffer through an unavoidable disaster, but being able to stay in business through such difficult times is what differentiates businesses with unlimited potential and businesses with numbered days.
Tags: business, call re-routing, call rerouting, cloud computing, disaster recovery, feature friday, hosted call center, telax, telax hosted call ceter