Steve Jobs knew what he was talking about. In 1997, he spoke about a new concept that was going to change the way we do business. He was referring to cloud computing and he was bang on. In April of 2010, he told us that Adobe’s Flash wasn’t necessary to watch video or “consume any kind of web content.” He said, “new open standards created in the mobile era, such as HTML5, will win,” and again, Steve Jobs knew what he was talking about.
HTML5 is not a new concept. It’s been in development for years, and it’s not done yet, but it is being used by most web browsers, which really is the way to do it. There’s no need to release software with the claim it’s complete and then worry about finishing the job with service packs as customers make complaints. HTML5 will expand and in the meantime, the features that are complete are available for use.
One of the active features of HTML5 that has been important for us here at Telax, specifically for our call center software for Mac OS environments, is Websocket. Simply put, Websocket allows two-way communication within a browser. It means that unified communications software, IM clients for example, can be effective within a web browser. Until now, web clients that require two-way communication have had difficulties, particularly with firewalls, and as a result have not been useful. That’s why IM clients are typically local clients, software that you install and use separately from your web browser, but HTML5 gives us the opportunity to use unified communication applications within a browser and without needing to install any software.
Of course not every browser is adapting quickly to HTML5. One report, from Chitika Insights, informs us that while 99% of Google Chrome users have access to HTML5 features, only 26% of users running Microsoft’s IE have that same access. Apple’s Safari and Mozilla’s Firefox are both close to Chrome in HTML5 adoption.
HTML5 gives us too many new features to summarize in a blog post, but luckily for us there is a pretty incredible slideshow that not only gives insight into what HTML5 is capable of, it’s also interactive, so check it out and have fun!
Tags: Apple, chrome, cloud computing, contact center, firefox, Google, hosted call center, html5, mac, macintosh, telax, telax hosted call ceter, web client
[...] Hosted Call Center, a leader in cloud contact center solutions announced the release of its HTML5-based Call Center Agent (CCA) today. Key to the development of the browser-based CCA was Websocket, a component of HTML5 [...]