About Telax Hosted Call Center Solutions

Telax Hosted Call Center, developed in 1999 by Mario Perez, deliver advanced hosted call center solutions with more functionality than traditional hardware at a fraction of the cost. We leverage carrier-grade hosted call center technology to deliver our clients a customizable and user-friendly hosted call center solution that includes advanced IVR, universal ACD with voice, chat, email, fax, workforce management, recordings, reports, executive dashboards, remote agents, disaster recovery, screen pop integration and much more.

What makes partnering with Telax special?

Our technology is surpassed only by our expert hosted call center team. We are relentless in our commitment to your call center technology. We are accountable to you 24×7×365 for the development, health and welfare of our hosted call center solutions. Our technical experts are driven to provide you with knock-your-socks-off service. Yes, our commitment to your complete satisfaction is truly an obsession. Anything less is unacceptable!

We’ve captured the essence of our obsessively committed approach to service in four immutable principles. These four principles have been passionately transcribed by our team for a singular purpose: to declare our pledge to maintain these inspired standards of service.

Our pledge to you, our customer

  • A responsive, expert team. We pledge to exceed your expectations at every interaction. A dedicated support team of hosted call center solution experts with specific knowledge about your configuration will be accountable to you 24 hours a day, 7 days a week, 365 days a year. Our ambition is to provide the expertise you need, when you need it. We understand that a responsive, knowledgeable team is paramount to success - before, during and after your hosted call center deployment.
  • A simple hosted call center solution. We pledge that simplicity will remain the guiding star of our ongoing development. According to our clients, being easy to use, easy to manage and easy to budget for are among Telax Hosted Call Center’s top features. Agents can be trained in twenty minutes and administrators in under an hour. Reduced hiring and training costs, fast user acceptance and flat-out getting more from your hosted call center solutions, are a few of the many benefits of our simplicity principle.
  • A pricing structure with certainty. We pledge that your subscription fee will remain the same every month. You and your budget deserve the peace of mind that a flat-rate plan provides. It’s easy to plan and stay within budget with no additional long distance costs, no usage fees, no fees for standard changes, etc. With Telax, there are simply NO add-on charges for the daily operation of your hosted call center solutions, and we promise to keep it that way.
  • A customizable technology. We pledge to deliver hosted call center solutions that are the perfect fit for your needs. Our clients know every business is unique and cookie-cutter solutions fall short of their requirements. Working directly with your team, we configure hosted call center solutions tailored to fit your needs.

Experience our pledge in action

Don’t just take our word for it. Contact us to speak with real Telax clients about their experience with Telax Hosted Call Center Solutions. Or try free live demo of Telax Hosted Call Center. We promise you won’t regret it.