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In less than two weeks we’re hosting a TMCnet webinar! You still have time to grab your front row seat ;) ...the beauty of a webinar!
The topic, How to Lead In Your Field with Next Generation Call Center KPIs, will cover 7 innovative uses of call...
Many of our clients have toll-free numbers, those 800 numbers (855, 866, 877, and 888 too!) that allow callers to call across the country, or to other countries, without having to worry about long distance charges. That is to say the callers don’t...
One of the definitions of culture is the set of shared attitudes, values, goals, and practices that characterizes an institution or organization. When I started the interview process with Telax I visited the website first to get a better...
Even though our company name is quite short, it is mispronounced regularly. While this is not a serious problem, it begs for examination. The proper pronunciation or phonetic, reads like this: ˈte-laks.
While I’m not going to use this sophisticated...
Three months are now in the books, and where has the time gone? I started with Telax on November 26th, and I have loved every minute of it. As previous blog entries noted, your first day or week usually consists of the entire team reaching out to...
At Telax one of our goals is to help our clients and team members be successful at what they do.
Part of being successful is being productive. Whether you’re a Call Center Director, IT Manager, Financial Officer, Marketing Manager… the list could go...
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Truthfully, in terms of working with a vendor, it has been by far the best experience that we’ve had with anyone.
Pat Lougheed
Acting Director, Student Enrolment Services,
Student Services
Simon Fraser University
