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Often when evaluating new software you can find yourself unsure of what questions to ask. Even worse, you believe you’re covering all of the bases but in reality, as you discover much later, you did in fact miss some key questions… it’s all in the...
Are you faced with a hardware upgrade for your on-premise contact center? Are you concerned about cost, the time involved, or a disruption in service? Have you considered all of your options? Do you know what questions to ask to be best prepared and...
The words THANK YOU really does pack a punch for two such simple words, especially when you mean it. The power of appreciation and gratitude is probably the best gift you can give anyone that has touched your life in one way or the other. This...
We’ve all been there. Having to call a contact center hoping to solve a problem, only to find yourself needing to call back in again, and again, until the issue you brought forward on the original call is resolved to your satisfaction. I found...
At first it may appear shocking that a goal of the call center is to eliminate calls. But once we peel back the layers, we can see how this approach supports the higher organizational objectives.
Let's begin by understanding the paramount purpose...
Check out this article, discussing the value of having an excellent mechanism for evaluating client satisfaction via the contact center. The study found some very interesting points that are quite relevant across nearly every industry and vertical...
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We’re committed not only to maintaining industry-leading service standards, but also to choosing the greenest ways to run our business. Using a Telax solution for our customer service team allows us to achieve both.
Denise Austin
President & CEO
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