We've launched new presence support!

Sat, 02/06/2010 - 00:36 -- Joe DeClara

We've launched new presence support!

We've been working on some new presence functionality in our Call Center Agent application and we're happy to report that we have now launched these latest features. We've always provided an ergonomic phone book, where thousands of entries could be searched with minimum keystrokes. We've continually focused  on reducing RSIs (repetitive strain injuries) while enabling fast access to essential information for the most efficient call routing. Now, Telax has taken its directory to the next level by providing real-time presence information for other users logged into the system.  No more dialing an agent that is not available, and waiting for the system to prevent the call out, or provide with appropriate message. With this new functionality, users can now proactively determine who is the resource available to leverage, instead of dialing around.  Agents are sorted by teams with fast search enabled to find specific individuals in a list. The presence window, only a click away from the directory, remembers your last request, so if on the "Logged Agents" was the last group selected, it will be the default for your query.  One click dialing or transfer engage after easily finding the most suitable agent for your needs. To enable your Telax Hosted Call Center solution with presence support please contact your account manager or request a free demo now.

Category: 
Telax News
Tags: 
call center agent, cca, repetitive strain injuries