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RSS FeedUS Government saves $5.5 billion by using cloud computing
According to recent reports, NASA should be even more excited about rising to the clouds, or at least one cloud, the cloud. MeriTalk Cloud Computing Exchange released a survey that suggests the US government could save up to $12 billion dollars by continuing their ‘Cloud-First’ policy. That’s just slightly less than NASA’s annual budget. (more…)
posted by: Joe DeClara | 4:49 pm | 0 commentsSkype for Windows Phones
For years we’ve been watching movies about the future and one of the most common futuristic themes has been video calling. Marty McFly had a video screen for communicating in 2015, Darth Vader spoke to the Emperor though a hologram, and countless other movies have had other variations of the same idea, but as extravagant as the methods of communication were on those movies, in reality, video calling is much simpler then the 1980s predicted. (more…)
posted by: Joe DeClara | 11:08 am | 0 commentsGoogle’s new tool: activity reports
We’ve all had that moment when we look at the clock and realize it’s much later than we thought. Where does the time go? There are countless ways to lose track of time. You decide to do the dishes, but then you see the kitchen floor is dirty so you clean that too, and while you’re washing the floor you see a build up around the fridge so you move the colossal appliance to get at the dirt, but in the process yesterday’s soup spills so you clean out the fridge too; the time melts away and suddenly two hours have passed. Perhaps not all of us can get lost in housework, but I would venture to guess that most people have lost track of time once or twice while surfing the internet, whether it be playing an online game, reading articles, or writing blog posts. Well, Google has a new tool that tells you exactly what you’ve spent your time doing. (more…)
posted by: Joe DeClara | 6:07 pm | 0 commentsFeature Friday: Schdueled Dialouts
Managing a central database can be tricky. Picture a list of customers that need to be called and reminded they have an appointment coming up, or a group of people that need to be informed of important changes to a service. If the list is large enough and there are multiple agents making these calls, how can you be sure the same customer isn’t called twice or not at all without adding time consuming tasks like sectioning off segments of the list and cross-referencing? Even the act of dialing can be cumbersome if you’re starting down a list of fifty people that need to be called. The always thoughtful engineering group here at Telax has an answer. It’s called Scheduled Dialing, and it’s the focus of this week’s Feature Friday. (more…)
posted by: Joe DeClara | 5:54 pm | 0 commentsArguments against the cloud
The concerns about cloud computing are always the same. Is it secure, does it cost more, is it reliable? These are important questions to ask when dealing with data and communication to be sure, but the thing about cloud computing is that it is secure, reliable, and if it was once expensive, those costs are coming down. So let’s look at each one of these questions individually. (more…)
posted by: Joe DeClara | 5:52 pm | 0 commentsCloud computing: some facts
There are still many people that have a fear of cloud computing, and an article on Wired.com today shared some interesting facts about it. We here at Telax have been fine tuning our Call Center Agent software to run through a web browser, but we also store massive amounts of call recordings and call statistics so that our customers can have quick and easy access to important information without needing their own local storage. Basically, we’re fans of the cloud. I’d like to share some of the facts Wired.com revealed.
posted by: Joe DeClara | 5:21 pm | 0 commentsWhat is business intelligence?
What is business intelligence? Of course the answer could be any number of things depending on what your company does. It could be sales figures, customer satisfaction levels, or it can even be an ordered list of the fastest players on a baseball team. For a contact centers, one of the measures of business intelligence is the number of calls that are coming in and how they are dealt with. Whatever it is that’s being measured, business intelligence is information, and information is key to the success of any business. (more…)
posted by: Joe DeClara | 7:05 pm | 0 commentsGoogle is watching you!
If you’ve read George Orwell’s Nineteen Eighty-Four, you might be concerned that Google is slowly turning into Big Brother. As of today, March 1st 2012, Google’s new privacy policy is in effect, and although the intention is to improve our online lives, there are some who think Google’s new policy is bordering on unlawful and immoral. (more…)
posted by: Telaxer | 10:47 am | 0 commentsFeature Friday: Queue Alerts
It’s not often that a sudden surge in contact center calls is anticipated. An outage will raise call volumes, and companies promoting new services or deals can expect busy times ahead, but for the most part, high call volumes are attributed to the ebb and flow of statistics. There are low call times and high call times and averages do little to warn of the high call times. That’s why we at Telax have a little something called Queue Alerts, the focus of this week’s Feature Friday. (more…)
posted by: Telaxer | 1:17 pm | 0 commentsThere’s an app for that?
Cloud computing has launched us into the 21st century like an acrobat out of a cannon. File sharing and backup, remote workers, thin clients, hosted contact centers, the list goes on and on, but one thing it hasn’t helped with are dreaded government documents. Or has it? (more…)
posted by: Joe DeClara | 2:54 pm | 0 comments