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RSS FeedHappy Holidays!
We can assume Santa knows all about cloud computing. How else can he keep track of who’s naughty and nice while flying at 5,000 feet in an open sleigh? The long parchment concept doesn’t fly anymore. Surely he’s using an iPhone or a BlackBerry to access a data center somewhere, while a contact center full of elves record last minute gift requests and keep Santa’s naughty and nice list up to date. So if old St. Nick is hip to the cloud, what might we expect him to get us for Christmas? (more…)
posted by: Telaxer | 5:22 pm | 0 commentsFeature Friday: Bulletins
You’ve heard it at conferences and in the office, you’ve read about it in emails and in business articles, you’ve probably even dreamt about it at least once, and we all know it’s true: communication with customers is the key to success. The real question is what is the best way to communicate with customers, or how can you ensure there is a free flow of communication between you and your customer? In today’s Feature Friday, we’re going to look at a couple of different features that help keep our customers and your customers in the know. The first feature is one we provide to our customers and the second is the bulletin. (more…)
posted by: Telaxer | 4:19 pm | 0 commentsFeature Friday: Disaster recovery
Disaster recovery used to be so complicated and expensive that many companies either didn’t do it properly, or they didn’t do it at all. Companies were willing to roll the dice that a disaster wouldn’t happen to them, but the truth is that fire and other unpredictable disasters do happen. Here at Telax, we help our clients bypass the difficulties that surround disaster recovery plans. This week’s Feature Friday topic on the Telax blog is, yep, disaster recovery. (more…)
posted by: Telaxer | 11:58 am | 0 commentsTelax Webinar: Be there! Tomorrow, December 7th 2pm
We here at Telax are so excited about a new trend in customer care and team management that we’ve decide to host a free webinar. We’ll be focusing on how one of our customers was able to increase their efficiency by 25%! The 45 minute webinar will take place tomorrow, Wednesday December 7th at 2pm. You can register for the webinar here, and you can keep reading this blog to learn more about what we’ll be talking about. (more…)
posted by: Telaxer | 1:28 pm | 0 commentsFeature Friday: Answering Service Software & a bonus webinar announcement
It can be difficult these days to predict call volumes, especially for small and medium sized businesses, that see their call volumes increase and decrease sporadically. In order to ensure that no business opportunity is lost, many companies are using answering services. Our Hosted Call Center solution includes Answering Service Software that many of our customers have used to establish successful companies of their own. To find out more, just keep reading this week’s Feature Friday! (more…)
posted by: Telaxer | 3:54 pm | 0 commentsCloudforce 2011
Salesforce hosted a convention in New York today called Cloudforce 2011. I wasn’t able to get to New York for it, but thanks to a streaming video feed on Facebook, I was still able to attend. The world is getting smaller everyday thanks to cloud computing, social media, and the ingenuity of companies like Salesforce.
posted by: Telaxer | 3:54 pm | 0 commentsCisco says cloud to expand 12-fold by 2015
I knew the cloud was growing, but according to research done by Cisco, it’s growing much faster than I thought. Of course I’m not really that surprised that so many companies are opting to use cloud computing services like our Hosted Call Center solution, but Cisco is estimating that cloud traffic will increase 12-fold by 2015. That’s huge. (more…)
posted by: Telaxer | 4:15 pm | 0 commentsBlack Friday
Black Friday is the busiest shopping day of the year. Companies across the continent start the Christmas rush by promoting discounts and sales galore. The deals certainly are great, if you can fight through armed gunmen, shopping crazed people wielding mace, and of course giant crowds and lines. You know what would make Black Friday better, and probably much safer? Putting the sales online.
posted by: Telaxer | 12:58 pm | 0 commentsFeature Friday: Custom reporting
Depending on where you work, reporting can range from daunting stacks of paper or huge .pdf files to skimpy one-liners. In one extreme, there is simply too much data to wade through to be useful and in the other, there isn’t enough data to know anything. Templated reports might try to cover the basics, but in this fast-paced world, it’s important that everyone’s time be used as efficiently as possible. That’s why our hosted contact center solution provides custom reporting, today’s Feature Friday focus. (more…)
posted by: Telaxer | 2:28 pm | 0 comments