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A best in class product
for best in market results.

The Telax Cloud Contact Center solution is designed to improve contact center operations by: reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.

Trust the Telax Advantage.

Telax’s integrated Service Provider network means easier adoption, increased reliability, and faster, more accurate resolve times. All this, and a host of other incredible features, makes the Telax solution your ideal choice for success.

A few key product highlights:

  • Powerful, customizable platform with
    advanced feature set
  • Robust security features for more peace of mind
  • Easy scalability at planned & unplanned
    call volume
  • Easy-implement disaster recovery plans
    for all situations
  • Outcome-focused routing for top-notch
    customer interactions
  • Access to real-time customer insights
    from every interaction
  • Integration with common billing systems
    for enhanced experience
Explore The Features Below

Data Center
Feature Highlights

  • 24/7 network monitoring
  • Geographical survivability
  • Automatic software updates
  • On-demand Scalability
  • Certified PCI DSS 3.0 SSAE 16

Queue Features
Summary

  • Inbound voice queues
  • Outbound & blended voice queues
  • Automated call-back & click-to-call
  • Email, chat, SMS, social media queues
  • Automated threshold SMS/email alerts

Call Center Group
Features Summary

  • Multi-skill routing
  • CRM Integration (CTI)
  • Agent call-flow scripting
  • IVR integration for self service

Quality Managment
Summary

  • Call recording (with agent notes)
  • Screen recording with playback
  • Live monitor, whisper, barge-in
  • Agent & web chat logs
  • Agent coaching & evaluation

Workforce Managment
Summary

  • Forecasting & scheduling
  • Schedule optimization
  • Vacation automation & shift-trade portal
  • Real-time adherence view & reporting

Reporting & Analytics
Summary

  • Real-time stat display & bulletin board
  • Real-time graphical dashboard
  • Custom agent activities
  • Custom multi-level dispositions
  • Detailed call & agent statistics
  • Scheduled reports
  • Customized contact center reports

Start growing your business today.

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