Helpful Things

Post Type
Contact Center Data & Analytics
Contact Center Operations
Culture, Fun Facts & Best Practices
Customer Service / Customer Experience
Service Provider

Featured Posts:

Call Center Strategies for a Successful Holiday Season

The expectations consumers set for contact centers tend to be much higher over the December holiday season than they ...

Don’t get Netflixed

Here at Telax, we (good-naturedly, of course!) often use the phrase, “Don’t get Netflixed!” as an inside joke t...

Outbound Dialing and the Truth about Predictive Dialers

The predictive dialer concept works on the premise that a certain percentage of calls will not be connected either du...

Latest Posts:

Why is our ACD system so special?

Automated Call Distribution, or ACD, is something every call center solution offers. At Telax, we give it a unique tw...

3 IVR Features That Will Help Your Business

Here at Telax, we recognize that the subject of cloud contact centers isn’t exactly the sexiest out there. How ofte...

3 Awesome Apps for Companies with Remote Workforce

As a company with a focus on cloud technology and customer service, our team is always researching the latest and gre...

How to prevent customer service agent burnout

There are a lot of challenges that contact center managers need to overcome in order to deliver the best possible cus...

What Ensures a Positive Customer Experience?

Based on an IQPC study, it seems organizations understand the importance of the customer experience and measuring thi...

Can you, or Can’t you?

As we grow from childhood and begin to make decisions on our own, the internal programming and external influences of...

Be Careful What You Say: How you write customer service emails matters

Nearly half of all customer service communication happens via email. If you Google ‘customer service email’ you...

Does self-service lead to low quality customer service?

The rise of self-service is one of the most significant recent developments in the realm of customer service. In a re...

New Trends In Customer Service: The Good and The Bad

Continuously working to improve customer service is something that all businesses should strive for. New trends in cu...