Menu

Helpful Things

Post Type
Categories:
 
 
Contact Center Data & Analytics
Contact Center Operations
Culture, Fun Facts & Best Practices
Customer Service / Customer Experience
Service Provider

Featured Posts:

Don’t get Netflixed
Blog

Here at Telax, we (good-naturedly, of course!) often use the phrase, “Don’t get Netflixed!” as an inside joke t...

Outbound Dialing and the Truth about Predictive Dialers
Blog

The predictive dialer concept works on the premise that a certain percentage of calls will not be connected either du...

Drucker & Your Contact Center
Blog

Your organization is run by knowledge workers. They plan your strategy, make decisions, measure results and they deli...

Latest Posts:

Why is our ACD system so special?
Blog

Automated Call Distribution, or ACD, is something every call center solution offers. At Telax, we give it a unique tw...

3 IVR Features That Will Help Your Business
Blog

Here at Telax, we recognize that the subject of cloud contact centers isn’t exactly the sexiest out there. How ofte...

3 Awesome Apps for Companies with Remote Workforce
Blog

As a company with a focus on cloud technology and customer service, our team is always researching the latest and gre...

What Ensures a Positive Customer Experience?
Blog

Based on an IQPC study, it seems organizations understand the importance of the customer experience and measuring thi...

Can you, or Can’t you?
Blog

As we grow from childhood and begin to make decisions on our own, the internal programming and external influences of...

Be Careful What You Say: How you write customer service emails matters
Blog

Nearly half of all customer service communication happens via email. If you Google ‘customer service email’ you...

Does self-service lead to low quality customer service?
Blog

The rise of self-service is one of the most significant recent developments in the realm of customer service. In a re...

New Trends In Customer Service: The Good and The Bad
Blog

Continuously working to improve customer service is something that all businesses should strive for. New trends in cu...

How to prevent customer service agent burnout
Blog

There are a lot of challenges that contact center managers need to overcome in order to deliver the best possible cus...