Fires close 44% of the businesses affected. Imagine your call center down.
If being without disaster recovery plan has catastrophic consequences, so why do so few organizations have one?
Two reasons: Cost and Complexity. Traditional call center disaster recovery plans were simply impractical.
Telax Hosted Call Center eliminates the cost by leveraging existing call center hardware and eliminates complexity by managing the process for you.
To successfully manage a disaster recovery you need a partner. Telax works with you to create a ’Plan B’ for your call center. Telax provides the support to design, implement and test your solution.
Sign up for a demo to learn how McKesson Specialty Canada backs up their mission-critical pharmaceutical info call center with Telax Hosted Call Center technology.
So, are you ready? Your customers want to know: Do you have a business continuity plan? If disaster strikes your call center facility, will your customer calls reach your agents? If they can’t, what does that mean? Lost sales, lost opportunities and lost reputation!
It doesn’t have to be this way. Be prepared for disaster. Your customers expect it. Your business deserves it. Operating through adversity is necessary to build loyalty and maintain your revenue.
Off-site call routing is the key to protecting your voice lines. Until now this was only possible with an expensive alternate facility. Telax Hosted Call Center technology provides the same call routing functionality; previously cost prohibitive to all but a few organizations. With Telax, your agents can be signed in anywhere, on any phone, answering your customer calls. No matter what!
Find out more about how business continuity is being used in your industry