Reservation Desk

How is your reservation desk battling this economic downturn?

You need to improve your reservation desk software tools. But don’t buy - borrow instead!

  • Spare your CFO the shock of a capital expenditure request
  • Spare your over-worked IT team more technology to manage

Dig deeper and do more

  • Find out if your new promotions or policy shifts are working
    • Hear your client’s words directly – the best source of market feedback
    • Easily gather info from your callers and your agents, aggregate, analyze and your decide next steps
  • Focus on your key accounts – don’t forget Pareto’s 80-20 rule!
    • “Front of the line” service for clients that make a difference – your VIP accounts. Everyone appreciates the little things more in tougher times

Be fast and flexible

  • Stop missing opportunities during seasonal peaks or campaigns, scale up easily, inexpensively
  • Easily allow agents to connect from home or remote locations to increase part time, backup or seasonal phone help at the lowest cost possible
  • Provide multiple methods to contact you to prevent losing guests to your competition.

Get creative and get organized

  • Workforce management application forecasts call volume and creates schedules accordingly
    • Reservations are increased by scheduling appropriately and serving callers quickly
    • Accurate scheduling reduces payroll by minimizing overtime and factoring in agent wage and productivity weightings.
    • Reduced caller wait time reduces telecom costs

Used by major airlines as well as world class hotels and resorts, Telax Hosted Call Center is a simple, flexible reservation desk software solution that helps reservation desks reduce costs and increase conversions.