Hosted Call Center Remote Agents

When you recommended a “work from home” pilot project, there were a few snickers around the boardroom - but when it decreased costs and high-skilled agents stuck around longer…

To reduce cost and environmental impact, our client, the General Services Administration for the United States government is aiming for 50% of staffers to telecommute by 2010.

You cannot afford to ignore this critical strategy anymore!  Telax has the solution with Hosted Call Center remote agents.

Every day new companies are exploring this opportunity to:

  • Attract and retain top agents - telecommuting is a big incentive.
  • Handle peak call volume spikes with remote agents.
  • Recruit outside your commuting area for hard to source skills or to reduce labor costs.
  • Staff for seasonal call volume increases without adding to your overhead.
  • Publish a single nationwide toll-free number and route the call to your local agent.
  • Prepare for business disruption - use remote agents to ensure business continuity.

Sounds great! So what’s the catch? It’s a big change and you need to focus on the business side of things, and you need a partner with proven solutions for hosted call center remote agents.

The benefits are real. Whether it’s at-home agents or multiple facilities operating as one seamless virtual call center, remote agents are here to stay.

Find out the 5 key questions to ask before starting a hosted call center remote agents program.