Workforce Management

They thought it was fantasy, but when you saved the business money by creating better schedules, quickly, with improved adherence and reduced attrition…

Call Center Workforce management is a priority for every call center. Forecast, plan and schedule to deliver great service without wasting budget through overstaffing or overtime with the Telax Hosted Call Center Workforce Management solution.

Fulfill your promise of a more productive call center workforce:

  • Quickly create and optimize schedules, based on a forecast, historical data or institutional knowledge
  • Maximize your resources: schedule can factor in agent weighting based on efficiency or cost
  • Optimize breaks: time for lunches, health breaks and non-call activities are selected
  • Help your supervisors keep schedules on track with a user-friendly adherence tool
  • Save on telecom costs by reducing caller hold time on toll-free numbers

Easy-to-use worry-free automation for hosted call center workforce management:

  • Distribute work schedules to staff
  • Allow agents to book vacation based on rules
  • Enable agents to shift-swap

Make on the fly changes to schedules easily through intuitive GUI interface.

Our real time adherence tool provides insight into who is performing and who isn’t, which results in improved adherence to the schedule. And its part of every Telax Hosted Call Center Workforce Management solution.

The main reason why WFM (Work Force Management) is not successfully deployed most call centers is that it is expensive and difficult to integrate tools from two completely different systems and often even manufacturers.
Because Telax Hosted Call Center Workforce Management and Telax ACD are both part of the same native platform, the biggest single issue is eliminated: integration of your call data for an accurate forecast.

Find out more about the simplest hosted call center workforce management tool imaginable.