Education

Delivering exceptional call center service to your faculty and student body is a proven tactic in the battle to attract the best and brightest minds to teach and attend at your institutions.

To deliver exceptional service to your stakeholders, you need a Hosted Call Center systems for Education partner with the proven technology and industry expertise. Benchmark results have been generated by Oakton College and the Dallas Independent School District by applying Telax Hosted Call Center systems for Education:

Human Resources Service Desk

to provide quick answers to everyday questions from faculty about payroll, vacation days, etc.
to stop calls from disrupting the entire department, and provide better service to the callers
Auto screen-pop (record displays without agent intervention) the faculty member information and notes from prior calls, via their caller, or their employee number
Provide answers for agents from an easy to use knowledge-base tool

Registration Desk

to eliminate busy signals, and provide advanced options to services every student.

Help Desk

to eliminate faculty frustrated with technical or process issues, increase their morale and productivity.

Find out how Oakton College managed their registration spike using queues and how Dallas ISD improved recruiting and retention with a world-class Employee Services Center.

Telax Hosted Call Center Systems for Education. The smart choice.