According to recent reports, NASA should be even more excited about rising to the clouds, or at least one cloud, the cloud. MeriTalk Cloud Computing Exchange released a survey that suggests the US government could save up to $12 billion dollars by continuing their ‘Cloud-First’ policy. That’s just slightly less than NASA’s annual budget. (more…)
US Government saves $5.5 billion by using cloud computing
Tuesday, May 1st, 2012Telax Adds Major Canadian City to Growing List of Government Organizations
Monday, April 30th, 2012
Stability and flexibility key in municipal government’s decision
Telax Hosted Call Center, North America’s leader in cloud-based contact center software for government today, announced the addition of a major Canadian city to their client base. A rigorous and competitive RFP process gave Telax the highest ranking across functional, technical, and, organizational criteria, identifying them as ideally suited to meet government requirements.
Telax offers a full service solution that includes on-going management support such as moves, adds, and changes, giving technical and business units tremendous flexibility through enhanced capabilities and improved time management. A key part of Telax’s flexibility includes the ability to integrate with citizen service request software, saving agent time and opening the door for self-service functionality for constituents.
“Governments often modify and expand their services to provide more value to their citizens, so it’s important for them to use call center software that can easily expand with them,” said President of Telax, Mario Perez. “We attract many governmental organizations because we’re willing and able to accommodate customizations and integrate with off-the-shelf or in-house software.”
The constant pressure to improve service delivery keeps governmental contact centers continually evaluating their people, processes, and technology. To help facilitate these evaluations, Telax clients receive unparalleled business intelligence from complete call recordings and dispositions, real time dashboards as well as customizable reports. These services allow each organization to tap into the information they feel is most important without spending significant amounts of time wading through data.
Visibility, both internally and externally, is mandatory for governments, but reliability is paramount. Telax provides industry leading service availability through unmatched redundancy. Using backup systems at every level of their infrastructure and extensive network monitoring resources, Telax has become the first choice for all levels of North American governments for contact center software.
About Telax Hosted Call Center:
Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Best Buy, Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.
Skype for Windows Phones
Monday, April 23rd, 2012For years we’ve been watching movies about the future and one of the most common futuristic themes has been video calling. Marty McFly had a video screen for communicating in 2015, Darth Vader spoke to the Emperor though a hologram, and countless other movies have had other variations of the same idea, but as extravagant as the methods of communication were on those movies, in reality, video calling is much simpler then the 1980s predicted. (more…)
Telax Releases Tenth Version of Call Center Software
Friday, March 30th, 2012
Evolving functionality includes augmented integration with Microsoft Lync for enhanced customer care
Telax, a leader in hosted contact center solutions, today announced the release of their Telax Call Center Agent (CCA) version 10.2. Significant changes to the software include integration with Microsoft Lync and a redesign of the user interface.
“Some of these updates are requested by our customers and some are updates we decided to include ourselves,” said Mario Perez, President of Telax. “With collaboration programs such as Lync becoming more and more popular, we wanted to be sure that our customers are ready to leverage this trend within their contact center.”
Integration with Lync was a major upgrade for Telax’s Call Center Agent. The software now supports single sign on (SSO); identifies Lync users’ presence; and delivers advanced IVR, ACD, and reporting capabilities to Microsoft’s flagship communication product. Version ten also includes audible alerts for chat sessions so that agents are immediately aware of an incoming chat message.
Integrating with Lync and putting more focus on chat sessions allow agents to interact with other employees, customers, and partners in a quick and efficient manner, saving time and resources for both customers and employees.
Another feature new to Telax’s CCA is the Click-To-Dial add-on. It allows agents to dial a number directly from an Internet Explorer window. These calls are placed, reported, and recorded as any other outbound call would be, but without the need to input the numbers manually.
“Technology is always evolving, so our solution is too. And of course as it gets used, our customer’s have specific requests,” said Perez. “We’re always looking at ways to improve our customers’ operations. And there are no upgrade fees for these new capabilities, because really, we’re just delivering on the promise of cloud computing.”
About Telax Hosted Call Center:
Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Best Buy, Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.
Google’s new tool: activity reports
Thursday, March 29th, 2012We’ve all had that moment when we look at the clock and realize it’s much later than we thought. Where does the time go? There are countless ways to lose track of time. You decide to do the dishes, but then you see the kitchen floor is dirty so you clean that too, and while you’re washing the floor you see a build up around the fridge so you move the colossal appliance to get at the dirt, but in the process yesterday’s soup spills so you clean out the fridge too; the time melts away and suddenly two hours have passed. Perhaps not all of us can get lost in housework, but I would venture to guess that most people have lost track of time once or twice while surfing the internet, whether it be playing an online game, reading articles, or writing blog posts. Well, Google has a new tool that tells you exactly what you’ve spent your time doing. (more…)