Our Approach
Why contact centers?
We believe contact centers make an incredible contribution to your customers, organization, and society through communication and insight. That’s how contact centers drive value and fulfill their purpose: to create happy customers.
Communication is critical
Through efficient and effective communication, your contact center delivers meaningful, positive experiences for your customers. By caring for your customer and communicating your message, your contact center builds lasting relationships. And these relationships drive all critical business metrics.
Insight is powerful
Your customers and your team connect and engage every day in your contact center. Extract the critical insight your executives need to help them make better decisions. Give them insight into changing consumer needs, quality of service, and industry trends. It's all here for you in your contact center's customizable reports.
Our Team
Why Team Telax?
We’re proud to be a one-of-a kind team that loves to work with our clients and partners, all committed to fulfilling the potential of their contact centers. We act according to our belief that our “one team” philosophy creates long-term, mutually beneficial partnerships with our clients and suppliers. This word cloud was produced from phrases our clients used to describe Team Telax: 
Our Solution
Our technology
We provide the capabilities to create a world-class customer care and service desk operation through our platform: Telax Hosted Call Center. By leveraging cloud computing, we deliver an advanced contact center solution with more functionality and greater ease of use than traditional solutions, all at a fraction of the cost.
Our service delivery
Our technology and service delivery is designed to make it easy for you to support your people and processes in creating a superior experience for your customers, and to demonstrate the value of the contact center to all of your stakeholders. How we provide our solution to you is aligned with your goals.
This word cloud is based on the phrases our clients use to describe Telax Hosted Call Centers:
Our commitment
We’ve captured the essence of our approach in the following four immutable principles. These principles have a singular purpose: to declare our commitment to maintain our inspired standards of service.
A responsive, expert team
A dedicated support team of hosted call center solution experts with specific knowledge about your configuration will be accountable to you 24 hours a day, 7 days a week, 365 days a year. We’re committed to provide the expertise you need, when you need it.
Easy to use software
Simplicity will remain the guiding star of our ongoing development. According to our clients, being easy to use, easy to manage, and easy to budget for are important benefits they receive from our solution.
Flat fee & No hidden costs
Your subscription fee will remain the same every month. You deserve the peace of mind that a flat-rate plan provides. It’s easy to plan, get the service you need, and stay within budget with no hidden costs. No long-term contracts ensure our goals are aligned with yours.
Flexible solution
We pledge to deliver hosted call center solutions that are the perfect fit for your needs. Our clients know every business is unique and cookie-cutter solutions fall short of their requirements. Working directly with your team, we configure and customize a hosted call center solutions to fit your needs.
