Our Culture

And Everybody’s Happy.™

Our organization believes happiness is success, including the happiness of our clients, our client’s customers, our partners, and TeamTelax. This helps us both achieve our goals and fulfillment.

What is happiness to us?

For us, happiness is not a superficial notion of cheerfulness, but instead a deeply rooted sense of well-being. This radiates from a soulful connection with why we do what we do and being empowered to choose how we do it and who we do it with.

What inspires us?

We believe that those fortunate enough to already pay their bills every month are most fulfilled, not by more material possessions, but by working toward a meaningful personal and collective purpose. When we are deeply engaged in our work, we get more joy from taking on new challenges than a bonus check. This is most satisfying when we have the freedom to do our best and keep getting better, while working with people we respect and enjoy.

What unites us?

We’re connected by the belief that businesses make profit to exist, in order to build better services that positively impact all stakeholders and not the other way around. We believe communication and insight is the key for an organization to fulfill its mission - that contact centers hold that key. And we are the lock.

What validates us?

It’s a privilege to help our clients leverage their contact center for greater impact to all stakeholders including: customers, employees, management, shareholders, and even society at large. When we help our clients, who share our vision, achieve their goals, we achieve ours. And Everybody’s Happy.™

Our core values

Life is about relationships. And this matters more to us than anything. We take pride in building and nurturing authentic relationships every day. Honesty, reliability, and compassion are key components that help us to build trust. We work hard internally and externally to maintain trust within all of our relationships by being open, consistent, and dependable because we understand the importance of integrity. We think of our internal and external relationships as one large team, working together to strengthen every member. By demonstrating trust and commitment to eachother, time and time again, we have formed a family. It makes the things we do all the more fulfilling. And you’re welcome to join. Trusted relationships come first!

Our passion drives us to succeed, moving us forward to fulfill our purpose. We are passionate about how our solution and expertise makes a difference and helps others to succeed. Our passion is what sets us apart. When you feel passionately about something and you hold it close to your heart you naturally want to give it 110%, this is how we feel! Our team is united by a similar passion, and together we are determined to create happiness for our clients through ease of use, and for our client’s customer through an outstanding service experience.

At Telax, ownership is a key component in building a great company. We keep our promises and go out of our way to ‘wow’ our clients. No client’s concern or question is too big or too small; it’s our pleasure to help clients effectively resolve problems in the most appropriate way possible. We are professionals: we prove our ability to raise the bar by earning our client’s business every month!

In an increasingly complex world, our guiding star for innovation is to keep it simple and make it easy. To this end we leverage our greatest capabilities, our creativity, and our technology. We’re able to take complex concepts and put them into a system that anyone can use without the need for extensive training or experience. By finding new, better ways to communicate and get things done, we create more time and greater peace of mind for all. We always listen and wonder, we constantly research and learn, and forever we will continue to combine creativity with technology to make the impossible, possible!

We consider our team to be your team, and we work hard to create a foundation that brings unity. When there is trust between people and teams, trusting each other’s effort and capability, everyone is empowered to focus on their own tasks. With this focus, trust enables teams to achieve greater results together. We demonstrate our trustworthiness to our clients, so that they know they can always rely on us to be there for them with smart solutions, innovative products, and world-class support. And this saves energy for everyone.

We believe that all efforts come down to one result, happiness. If our client’s customers are happy our client will be happy, and if our client is happy we are happy. Our approach is to work backwards from the customer and always consider how each element impacts the next. We need to be thoughtful and noble in our efforts and always be driven by the desire to help make our clients succeed. For anyone to be happy, everyone must be happy or it’s not sustainable because we are all linked. It’s common sense and we love making it more common. This is our greatest accomplishment!

At Telax, we live our culture and brand! We are happy, energetic, positive people on a mission to make everyone’s lives better by delivering exceptional support and an easy-to-use products that results in success. We pride ourselves with being open, curious, and unique. We understand everyone is motivated differently and we care about what motivates you. We want to help set you up for success and continue to celebrate Yes! We empower each other, to empower our clients and the successes go around in a circle. If we are happy people, then we’ll more effectively help our clients become more successful companies. This in turn will help our clients ensure their customers are happy and in the end we will all succeed! And Everybody’s Happy.™

Our reading list

"Culture eats strategy for breakfast" - Peter Drucker

Our culture drives personal fulfillment and well-being, but it also drives superior business results, these are not mutually exclusive, in fact they are co-dependent. Our arrival at this conclusion does not come from wishful thinking or exuberant optimism, but instead a stark, objective analysis of scientific research, leading management philosophy, and organizational theory. Please have a read through some of the books that have helped shape our culture, we hope they help you shape yours:

Tribal Leadership

Dave Logan, John King & Halee Fischer-Wright

Firms of Endearment

Rajendra S. Sisodia, David B. Wolfe, Jagdish N. Sheth

Flow: The Psychology of Optimal Experience

Mihaly Csikszentmihalyi

Peak: How Great Companies Get Their Mojo from Maslow

Chip Conley (Author), Tony Hsieh (Foreword)

Delivering Happiness: A Path to Profits, Passion, and Purpose

Tony Hsieh (Author)

Drive: The Surprising Truth About What Motivates Us

Daniel H. Pink (Author)

Flourish: A Visionary New Understanding of Happiness and Well-being

Martin E. P. Seligman

Man's Search For Meaning

Viktor E. Frankl

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