Successful outsourcers deliver differentiated solutions that win new business and keep customers by focusing on core competencies. This generates high margins and creates long lasting relationships.
Business Challenges
Consulting and outsourcing firms specializing in high-value industries such as finance, utilities, government, and pharmaceuticals are often concerned with:
- Trying to provide prompt response to rapidly changing environments using technology that is cumbersome and difficult to change.
- Steep upfront capital expenses and expensive maintenance costs for the equipment needed to support excellent customer service. As well as the high cost of the technical team required to implement, support, and maintain the system.
- The strain of budgeting for hidden charges which are not demonstrable.
- A lack of actionable business intelligence supporting Continuous Process Improvements for the client services group.
- Slow, unresponsive, expensive technical support from vendors struggling to keep margins.
- Paying for performance models to reward agents that deliver superior value.
Telax Solutions
To elevate your solution above the competition by increasing the value, outsourcing services choose Telax Hosted Call Center systems to:
- Provide multi-faceted solutions where the hosted call center system, IVR, and web, among other technologies, mix with business process and human capital to create higher value.
- Offer a simple, quick to learn and easy to use Hosted Call Center outsourcing solution which minimize training for new team members; ideal for fast changing environments.
- Deliver a higher margin, differentiated solution, without taking focus away from their core competencies.
- Eliminate investment in capital for any call center engagement.
- Pay only one, fixed affordable flat monthly fee guaranteed not to exceed your project budget, including all support calls. We believe you should get support if you need it. Your Telax Team © of highly trained people dedicated to your success are here to help!
- Add value to their outsourced offerings by leveraging Telax’s expertise for temporary custom hosted IVR programming in both private and public sector.
Learn how high value outsourcers like Sonoma Technical Services and Hot Calls provide seamless business intelligence to their clients American Express and Johnson & Johnson.
Say good-bye to slow responses, clueless support, and sleepless nights. Team up with Telax to provide an unbeatable solution for your clients!
