Creating an exceptional student experience and effectively managing the student lifecycle from prospective student to alumni, sets apart outstanding higher education institutions from the rest of the pack. Modern contact center technology is an enabler of key processes that consistently drive superior results to post-secondary institutions and school districts that deploy them.
Business Challenges
Today’s education call center operations suffer from:
- Inconsistent student experience across channels of communication and an inability to communicate with students on the media they prefer.
- Lack of business intelligence and actionable data for decision support.
- Steep cost of technology that has the promise to transform service delivery, but often fails.
- An inability to leverage new service delivery models like: one-stop-shop or any-stop-shop.
- Not meeting service expectations of their students, staff, or alumni.
- A system that doesn’t scale with the seasonal spikes that occur in all educational institutions.
Telax Solutions
Telax Hosted Call Center systems for education enable proactive institutions to:
- Set-up a student service center that delivers exceptional student experiences that differentiate you from other institutions.
- Improve fundraising with respectful, efficient campaigns.
- Implement disaster recovery plans and emergency communication for all situations.
- Attract the best and brightest minds to attend your institution.
- Extract business intelligence from every interaction to continuously improve the curriculum.
- Always have enough resources, and pay only for what you use.
Learn how sector leaders such as: Simon Fraser University, Dallas Independent School District, Case Western Reserve University, and Athabasca University support their people and processes with enabling technology that “wow” their staff and students.
