Features

A modern contact center has many features or modules that work together like instruments in an orchestra, producing a sweet symphony when harmoniously aligned. In the past, solutions were disparate and needed to be integrated by IT or with a professional services partner.

This approach lead to problems due to the complexity of integration and the number of vendors involved. Now, as a modern solution Telax Hosted Call Center provides all call center modules under one umbrella to make it easy to deploy and manage a world class operation.

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The right communication to the right person at the right time, anywhere. Learn more about why this is the heart of your contact center, creating a better experience for your customers and greater efficiency for your team.

IVR became a dirty word when it was used to deflect calls instead of adding value. We work with you to provide not only the technology, but also best practices that will have your customers singing your IVR praises.

Delivering great service isn’t just about technology; it’s about your people and processes. You need tools to forecast your resources requirements and real-time and historical reports to ensure that your team is adhering to schedules.

Your CRM has a wealth of information that can help you provide great service. Delivering that information to your agents in real time puts them a step ahead and creates great customer experiences. The ability to automatically route callers to the last agent they spoke with improves service levels dramatically.

Flexible work locations aren’t a perk anymore, they’re an expectation. Whether from satellite offices or home offices, the ability to bring a distributed team together under one virtual roof creates numerous advantages to your team and business continuity plans.

Coaching and developing your team to represent your organization culture and brand are the heart of the service experience. You need the tools to support your quality processes: Tools that work because they are functional, complete, and easy to use.

Beyond the immediate customer experience, the keystone capability that your organization needs is business intelligence. It’s all here, from the basic performance metrics to earth-shattering insight about customer preferences and market trends.

Let's Talk!

Learn what it would be like to have a hosted contact center solution that will increase customer satisfaction, grow revenues, lower costs, and requires no technical expertise. Give us a call or request a complimentary demo to learn more about Telax Hosted Call Center.