Resources

Welcome to the Telax Contact Center Resource Hub where you can review case studies, whitepapers, videos and more! Read about call center technology and learn how business leaders have transformed their call centers.

News

November 25, 2014

Leading North American cloud-based contact center solution provider, Telax is a recent winner of

September 10, 2014

Leading North American cloud-based contact center provider launches a new customer-solution focused website.

August 05, 2014

360incentives partners with Telax to improve overall customer service and enhance customer satisfaction.

 

Documents

Infographic: CI Investments Making the Hosted Transition

Impact of Better Business Intelligence on a Contact Center (Whitepaper)

Increasing Contact Center Profitability by Improving the Customer Experience (Whitepaper)

As Seen in FranchiseVoice - Men In Kilts Implementing a Hosted Contact Center (Article Case Study)