Resources

Welcome to the Telax Contact Center Resource Hub where you can review case studies, whitepapers, videos and more! Read about call center technology and learn how business leaders have transformed their call centers.

News

Telax Hosts a TMCnet Cloud Contact Center Webinar
May 16, 2013

Industry Experts Discuss Next Generation Call Center KPIs and Voice of the Customer Measureme

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Telax Hosted Call Center Metrics Dashboard
Telax Hosted Call Center Releases New Executive Dashboard
April 24, 2013

Intuitive dashboard allows executives a bird’s eye view of all key contact center metrics.

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Telax Hosted Call Center Continues to Minimize Repetitive Strain Injuries
Telax Hosted Call Center Continues to Minimize Repetitive Strain Injuries with the Release of New Feature Enhancements
March 14, 2013

 

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Videos

Hosted Call Center vs. Hardware on Premise - What's more reliable?

Hosted Call Center vs. Hardware on Premise - What's more reliable?

Telax Hosted Call Center

Telax Hosted Call Center
Sam's Hosted Call Center

Sam's Hosted Call Center

Documents

Outbound Dialing: The Truth About Predictive Dialers (Article)

Download PDF » (85.16 KB)

No Hardware: Making the Case for a Hosted Call Center (Whitepaper)

Download PDF » (711.78 KB)

How Hosted Contact Centers are Changing the Game (Whitepaper)

Download PDF » (67.77 KB)

CI Investments: Making the Hosted Transition (Case Study)

Download PDF » (248.07 KB)

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