Hosted Call Center Applications

Why implement Telax technology for your hosted call center applications? Because it makes any phone-based team more effective and efficient, by any measure.

Call centers are often pictured as large, impersonal operations. But more often teams that don’t fit this description are using hosted call center technology because of the tangible benefits it can provide.

It is common for a Telax Hosted Call Center to be used in different departments in a single organization, by teams of varying sizes, scopes and geographies, with each using the solution for completely different hosted call center applications.

Your priorities will determine where you start. Your imagination will determine where you end up.

Is improving customer service an opportunity?

  • Callers not getting to the right person the first time
  • Callers ending up in voicemail, no queuing available
  • No priority routing for VIPs to deliver “front of the plane” service
  • Answering calls from the queue while on the road, or at home

Does your help desk need a tweak?

  • Dynamic IVR Bulletins to advise callers of system wide issues to prevent an avalanche of calls
  • Automated outbound emergency calls to your IT SWAT team and any other key players
  • Want to automate repetitive requests through the IVR or web service?
  • Need reports and real time views to ensure service levels are met?

Do you need more insight and transparency into your phone processes and interactions?

If you can’t measure it, you can’t manage it:

Capture key metrics on any team in your organization that works on the phone

  • Learn about your customer:
    • Who’s calling, why and how do they feel?
  • Learn about your team:
    • Which agents/teams are the most effective and least effective at achieving their targets?

Not sure what you need for your hosted call center applications? Find out how to enhance any role in your business that uses the phone.