Documents

Enjoy our free whitepapers, case studies, datasheets and more! Learn call center best practices and discover how Telax clients are delivering world-class customer service and seeing tremendous business results with the execution of our products.

Infographic: Metaswitch + Telax (Evolving the Contact Center)

Infographic: How Improved Customer Service Increases Profitability

Infographic: Simon Fraser Universty Moving from Hardware to Hosted

Infographic: CI Investments Making the Hosted Transition

Impact of Better Business Intelligence on a Contact Center (Whitepaper)

Increasing Contact Center Profitability by Improving the Customer Experience (Whitepaper)

As Seen in FranchiseVoice - Men In Kilts Implementing a Hosted Contact Center (Article Case Study)

How Call Center Upgrades Impact the IT Department: 7 Questions You’ll Want to Ask (Whitepaper)

7 Questions to Ask Before Transitioning to a Hosted Solution (Whitepaper)

Vendor Comparison: Comparing Hosted Solutions to a Hardware Upgrade for the IT Manager (Whitepaper)

Pages