Documents

Enjoy our free whitepapers, case studies, datasheets and more! Learn call center best practices and discover how Telax clients are delivering world-class customer service and seeing tremendous business results with the execution of our products.

Impact of Better Business Intelligence on a Contact Center (Whitepaper)

Increasing Contact Center Profitability by Improving the Customer Experience (Whitepaper)

As Seen in FranchiseVoice - Men In Kilts Implementing a Hosted Contact Center (Article Case Study)

How Call Center Upgrades Impact the IT Department: 7 Questions You’ll Want to Ask (Whitepaper)

7 Questions to Ask Before Transitioning to a Hosted Solution (Whitepaper)

Vendor Comparison: Comparing Hosted Solutions to a Hardware Upgrade for the IT Manager (Whitepaper)

What is the Financial Impact of a Call Center Upgrade: 7 Questions You’ll Want to Ask (Whitepaper)

How Will the Transition Impact Budget: Common Questions Answered (Whitepaper)

CFO's Vendor Checklist: Comparing the hosted alternatives to a hardware upgrade (Whitepaper)

Telax Hosted Call Center for Metaswitch Service Providers (Datasheet)

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