To take a reservation quickly and accurately is one of the most sensitive transactions possible. Your brand’s reputation can be confirmed or ruined in the blink of an eye, and your customers can choose to book elsewhere before you have a chance to prove yourself. How is your reservation desk coping with these challenges?
Business Challenges
In today’s economic environment, many reservation desk operations find that…
- They need to provide higher levels of service, but are required to do while reducing costs at the same time.
- Personnel struggle to learn the system and find that they concentrate on the technology at the expense of customer service.
- The systems tie-up capital and are expensive to maintain and support.
- It’s difficult to monitor service levels and, without proper reporting, it is unclear as to how to improve services.
Telax Solutions
With a Telax Hosted Call Center for reservation desks, your operation can…
- Spare your CFO the shock of a capital expenditure request. Instead make one monthly payment of a specific, predictable amount.
- Spare your over-worked IT team the management of yet more technology. Leave the maintenance and support to your dedicated Telax Team © of highly-trained professionals. They are measured, compensated, and rewarded on your happiness.
- Be informed with complete reports on the success or failure of promotions or policies.
- Make informed decisions quickly with gathered info from callers and agents.
- Focus on your key accounts – don’t forget Pareto’s 80-20 rule!
- Stop missing opportunities during seasonal peaks or campaigns. Scale up (or down) easily, inexpensively, quickly, and pay only for what you need.
- Allow agents to easily connect from home or remote locations to increase part-time, backup, or seasonal phone help at the lowest cost possible.
- Provide multiple methods of contact to prevent losing guests to your competition.
- Easily forecast call volume and build schedules with Telax Workforce Management.
- Increase the speed of making reservations with improved efficiency.
- Schedule staff to overtime, factoring in wage and productivity, reducing payroll.
- Hear your client’s words directly – the best source of market feedback.
- Provide “front of the line” service to your VIP clients and keep them happy.
